Privacy Policy

EG Fusion ("we," "our," or "us") operates the intake automation platform available at egfusion.com. This Privacy Policy explains how we collect, use, disclose, and protect information when you interact with our platform — whether you are a law firm client, a prospective client submitting an intake form, or a visitor to our website.

By using EG Fusion, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

• Contact information — name, phone number, email address, and state of residence submitted through intake forms.
• Case information — case type, incident date, injury status, representation status, and any notes provided in the intake form.
• Communication preferences — preferred contact method and best time to contact.
• Usage data — browser type, IP address, pages visited, and timestamps, collected automatically when you visit our website.
• Business information — law firm name, CRM credentials (encrypted at rest), and notification contact details provided during firm onboarding.

2. How We Use Your Information

We use the information we collect to:

• Qualify and route intake leads to the appropriate law firm.
• Send automated lead notification alerts to law firm intake coordinators via email and SMS.
• Create and manage case records in the law firm's designated CRM system (e.g., Filevine, Clio).
• Provide and improve our platform services.
• Communicate with law firm clients about onboarding, support, and platform updates.
• Comply with legal and regulatory obligations.

3. SMS Messaging

EG Fusion sends automated SMS notifications to law firm intake coordinators when new qualified leads are submitted through the firm's intake form. These messages include lead qualification details such as case type, quality score, and recommended next action.

• Consent: Intake coordinators provide their phone number directly to EG Fusion during the firm onboarding process. By providing their number, they consent to receive lead notification SMS alerts.
• Message frequency: Message frequency varies based on lead volume. You may receive multiple messages per day during high-volume periods.
• Message and data rates: Standard message and data rates may apply depending on your mobile carrier plan.
• Opt-out: Reply STOP at any time to unsubscribe from SMS notifications. You will receive a confirmation message and no further messages will be sent.
• Help: Reply HELP for assistance or contact us at hello@egfusion.com.

We do not share your phone number with third parties for marketing purposes.

4. How We Share Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information in the following limited circumstances:

• Law firm clients: Intake lead data is routed to the designated law firm for case follow-up and intake processing.
• Service providers: We work with trusted third-party providers (including Twilio for SMS, Resend for email, and Neon for database hosting) solely to operate our platform. These providers are bound by confidentiality obligations.
• Legal compliance: We may disclose information when required by law, court order, or governmental authority.

5. Data Security

We take reasonable technical and organizational measures to protect your information, including encryption of CRM credentials at rest and secure transmission over HTTPS. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry-standard practices.

6. Data Retention

We retain intake lead data and communication logs for as long as necessary to fulfill the purposes described in this policy or as required by law. Law firm clients may request deletion of their associated data by contacting us directly.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Opt out of SMS communications at any time by replying STOP.

To exercise any of these rights, contact us at hello@egfusion.com.

8. Children's Privacy

EG Fusion is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of EG Fusion after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us: